After trying repeatedly to access their "24/7 support" again I got no answer just complete and utter silence.
when I tried to update to the A19 build, I discovered that they disabled the ability to update the game files as "steamupdate.bat" is not a recognized command or batch file. These morons installed the 18.4 server when I bought the a19 server. I was happy as it ran my 16K map with ease, only to discover they installed the wrong damn server. WTH do I want with a server situated in Dallas, when I reside in Canada? There goes my ping shooting through the roof. Then I discovered that the server wasn't on the Vancouver as I requested, but was based in Dallas, TX. The server finally installed some 23 hours later (not my definition of instant set up), and only after I filed a dispute. I then filed a grievance with PayPal and all of a sudden it got their attention. I tried to contact support and got nothing, no emails I never even got a "get lost".
sadly, the server never issues the install complete email. I ordered a 7 days A19 server from these guys because they supported the 16K files. It's been 5 days since I sent in my cancellation request - I received an e-mail stating the service would be terminated within 24 hours. After a few months of using the service but hardly playing, we decided the game wasn't worth it anymore so we wanted to close the game server. The web console to control the game doesn't respond to normal commands. The admin control website often crashes and freezes. The game server kept crashing, and does not save properly causing us to lose items and progress. I think the support staff only consist of 3 very rude men who are not helpful at all, because once we got the chat working, there are only ever a few names appearing. The Vilayer website itself sometimes doesn't even work properly in Chrome, so the chat feature was unavailable until we figured out the problem, and using the support e-mail only resulted in rude replies from support staff telling us to "use the chat". The service has been absolutely horrible an extremely unprofessional. So when my group of friends decided we needed a game server, I chose to go back to Vilayer. I rented a server 4 years ago, and was very pleased with the service I got back then.
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